Privacy Policy

Introduction

Welcome to Real Mortgage. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Calculator Data (Not Stored)

All financial data you enter into the calculators (e.g., property prices, salaries, debt amounts) is processed directly in your web browser. This information is not sent to, or stored on, our servers. It is discarded when you close or refresh the web page.

Lead Information (When You Opt In)

When you submit our lead-matching form, we collect the following information to connect you with licensed UAE mortgage brokers and banks:

• Your full name
• Email address
• Phone number
• Nationality
• Residency status (UAE resident, non-resident, or GCC national)
• The calculator inputs you entered (e.g., property price, salary, debt)
• The calculator results computed by our tools
• The source URL (which calculator or page you were on)
• Timestamp of submission
• UTM tags (if present) indicating how you arrived at our site

Submitting this form is entirely optional. You can use all our calculators without providing any personal information.

Usage Data (Analytics)

We use Google Analytics to collect anonymous information about how our services are used. This helps us understand which tools are most popular, how users interact with the platform, and where we can make improvements. The data collected is aggregated and anonymized and may include:

• The type of browser and device you are using.
• Your general geographic location (e.g., city, country), but not your specific address.
• Which pages you visit and which calculators you use.
• Events, such as when a calculation is performed.

This usage data is not linked to your personal information.

How We Use Your Lead Information

When you submit the lead form, we use your information for the following purposes:

• To match you with licensed UAE mortgage brokers and banks that are most relevant to your nationality and residency status
• To send you follow-up emails with information about mortgage products, rates, and services tailored to your situation
• To improve our lead-matching service and calculator accuracy
• To comply with legal and regulatory obligations in the UAE

We do not use your information for marketing purposes unrelated to mortgage matching, and we do not sell your data to third parties.

Sharing Your Lead Information

If you submit the lead form, we may share your information with licensed UAE mortgage brokers and banks for the purpose of matching you with suitable mortgage products and services. We only share with regulated financial institutions operating in the UAE.

Brokers and banks who receive your information are required to use it only to contact you about mortgage products and services, and to comply with UAE financial regulations. They have separate privacy policies governing how they handle your data.

We do not share your information with any other third parties except as required by law or as necessary to fulfill our obligations to you.

Data Retention

We retain lead information until you request deletion. You can request deletion of your personal data at any time by contacting us at info@realmortgage.xyz. We will honor deletion requests within 30 days, subject to any legal retention obligations.

Analytics data is retained according to Google Analytics' standard retention policies, typically 14 months.

Your Data Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to:

• Access your personal data and receive a copy
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw your consent to our use of your data at any time
• Opt out of contact from mortgage brokers and banks we've shared your information with

To exercise these rights, contact us at info@realmortgage.xyz with your full name and a clear description of your request. We will respond within 30 days.

Analytics and Tracking

We use Google Analytics to understand how our site is used. This is essential for improving our tools. Analytics data is anonymized and aggregated. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Children's Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take immediate steps to delete it.

Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. You use our services at your own risk.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. Your continued use of our services after any change constitutes your acceptance of the updated policy. You are advised to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, please contact us at:

info@realmortgage.xyz